H&R Block

J P
1 Star
I booked online to see a specific tax associate. I showed up at 9am on 04/09, the front desk attendant said the tax associate was not in yet. Waited 25min, asked a different desk attendant what's going on and he told me they double booked today and the tax associate had no availability today. So clearly the first person lied to my face, they knew they double booked and didn't want to tell me at 9am. Went on the website and saw the tax associate had a 10am open slot. I didn't get treated fairly. The front desk attendant did offer a different tax associate than I booked. However, I have complicated taxes and wanted a specific tax associate. I thought the good reviews met good service, but I was wrong. Never coming here again and might not use H & R block in the future.
Tuesday 9th April 2024

Jon Hoerner
1 Star
Robert was horrible at preparing our taxes. He made a mistake that could have cost us $14,000, but luckily I caught it myself. He was also slow to respond, gave inaccurate answers (that were later corrected when I asked him to check with his supervisors), and simply failed to even look at all the documents we submitted thereby missing important deductions. It took multiple phone calls each time to fix his rather basic mistakes. The supervisory agents were also of limited help and failed to follow-up with me in the promised timeframes. I'll never go here again.
Friday 19th April 2024

Milagros Mendez
5 Star
Robin Hook in the Glen Burnie office is fantastic. I love coming to her and she's very knowledgeable and up to date with tax changes. She pays attention to detail and is very personable. I highly recommend her!
Friday 26th January 2024

sha oftheeast
5 Star
What a great experience! I had to take my baby and wife with me and they where so understanding and caring. Dovenia Dunnung was exceptional at what she does. I had only come to H&R block because the Jackson Hewitt unusualy go to had closed early for the day. Thank God! I found H&R it was cheaper and efficient! See you in 2025
Wednesday 10th April 2024

Ada Talbert
5 Star
Everyone is professional and friendly. Eileen always keeps well informed of any new changes in the tax laws and explains them well, if applicable. I highly recommend the Glen Burnie office!
Monday 5th February 2024